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New To Saunderson Security

Information on how to order and how your purchase will be delivered.
Q: When will my order be delivered?
A: Smaller items are delivered to major cities & towns in South Africa within one to five working days from date of order. Larger items or items requiring customisation are delivered within ten to fourteen days. We do not offer a timed delivery service- our courier will deliver between 8:00am and 5.00pm on a working day within our quoted delivery lead times. For more information regarding our delivery service please Click Here.

Q: What if I'm out when the courier arrives?
A: All orders require a signature on delivery. If nobody is at your delivery address when our courier arrives, a calling card will be left with your consignment number and the courier's local branch phone number. You will be able to phone the courier to arrange a date for a re-delivery.

Q: What payment methods do you accept?
A: You will be given a choice of payment methods when you click the Checkout button from the Basket page. Your order will only be dispatched after we have received your payment:

1. Online with credit card: The fast, secure way to pay. Enter your credit card details on our secure server. Choosing this option will ensure your goods are dispatched as soon as possible.

2. Phone us with card details: Please complete the online checkout to get your order number before calling our toll free number.

3. Bank transfer / Direct deposit: Transfer payment into our account using internet or phone banking, or deposit payment directly into our bank account at any First National Bank. Our bank account details will be on your order confirmation at the end of the checkout. Please use your order number as your payment reference.
Q: Is your website secure?
A: Yes. When you click the Checkout button from the basket page, you will be transferred to our secure server and see the "yellow padlock" on your browser status bar. This ensures your credit card and personal details are encrypted and only decrypted after they reach our computer.

Q: Can I register my key numbers with Saunderson Security?
Yes. Saunderson Security offers a free key registration service. Many keys supplied with our locks have a key number. This number may be on the key itself or provided with the product documentation.

By registering your key number with Saunderson Security you may be able to obtain additional keys at a later date if, for example, you loose or damage your original keys.

Furthermore, some lock manufacturers offer restricted key duplication on certain locks eg Cisa GD40D profile. When registered, these keys can only be duplicated after authenticating the lock owner. In these cases we strongly recommend you register your key number.

To register your key number please complete our Key Registration Form and return to us by email. The form must contain a signature. Where possible, we will register the signatories with the lock manufacturer. We will confirm registration of your key to yourself.

Requests for duplicate keys will need to be in writing and signed by a registrant. We will check the signature matches one on file before supplying keys.

Unfortunately we cannot guarantee duplicate keys can always be provided for all key numbers registered and cannot guarantee that registering your key number will prevent unauthorised duplication of your key.

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